Refund Policy

This policy applies to all GoTrackApp subscription plans — Free for Life, Starter, Basic, Advanced, Premium and Ultimate — purchased directly through gotrackapp.com.

Subscription cancellations

• You may cancel your subscription at any time from your account dashboard; access continues until the end of the current billing period.
• Cancelling a plan stops future renewals — it does not retroactively refund time already used in the current period.
• The Free for Life plan has no billing cycle and nothing to cancel or refund.

Refund eligibility

• Refund requests are considered when made within 7 days of an initial paid subscription purchase, provided the plan has seen minimal usage (tasks created, SMS sent).
• Renewal charges for existing subscriptions are non-refundable once the new billing period has started.
• SMS credits, once sent, are non-refundable regardless of overall plan refund status.

How to request a refund

Contact our support team with your account email and order details, and we'll review your request within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days.

Changes to this policy

GoTrackApp may update this Refund Policy from time to time; changes are effective upon posting to this page.

Questions

Any questions about this Refund Policy should be addressed to our support team.